Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental supervision. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on shoppelicankayaks.com, including text, graphics, logos, and product designs, is the property of Pelican Kayaks and protected by international copyright laws. Unauthorized use is strictly prohibited.

1.3 User Conduct

You agree to use our website lawfully and refrain from:

• Attempting to gain unauthorized access to our systems
• Using automated tools to scrape or extract data
• Interfering with other users’ shopping experience

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our kayaks, paddles, and accessories. However, slight variations in color or design may occur. Product images are for illustrative purposes.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our watercraft and gear are designed for recreational use. Proper safety equipment (including PFDs) should always be used, and users assume all risks associated with water sports.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days and will notify you if any items are unavailable.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Note: Your card will be charged when the order is placed.

3.4 Sales Tax

Applicable sales tax will be added to orders shipped within the United States.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary due to customs processing.

4.3 Delivery Issues

You must inspect shipments upon arrival. Report any damage within 48 hours to [email protected] with photos of the damage.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• Unused and in original condition
• In original packaging with all accessories
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Used personal flotation devices (PFDs)
• Customized kayaks or paddle boards
• Opened maintenance products

5.3 Return Process

Email [email protected] with your order details within 15 days. Our Honolulu team will provide return instructions.

5.4 Refund Processing

Refunds are issued within 5 business days of receiving your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Liability and Disclaimers

6.1 Product Use

Pelican Kayaks is not liable for injuries or damages resulting from improper use of our products. Always follow safety guidelines and local regulations.

6.2 Website Availability

We strive to maintain uninterrupted service but are not liable for temporary outages due to maintenance or circumstances beyond our control.

6.3 Limitation of Liability

Our maximum liability for any claim related to our products or website is limited to the purchase price of the item in question.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy details how we collect, use, and protect your personal information.

8. Governing Law

These terms are governed by the laws of Hawaii, USA. Any disputes will be resolved in the courts of Honolulu County.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms:

Pelican Kayaks
2841 Arron Smith Drive
Honolulu, HI 96819
Email: [email protected]