Privacy Policy

Last Updated: [Insert Date]

Welcome to Pelican Kayaks! Just as we carefully craft our water gear for your adventures, we take the same care in protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit shoppelicankayaks.com.

1. Information We Collect

To provide you with the best shopping experience for your water adventures, we collect:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, and payment details (processed securely through our payment gateways).
• Order Information: Details about the kayaks, paddles, or accessories you purchase, including preferences and customization options.
• Technical Data: IP address, browser type, device information, and how you interact with our website to improve your experience.
• Communication Data: Any messages you send us via email or contact forms.

2. How We Use Your Information

Like a well-balanced kayak, we use your data carefully and purposefully:

• To process your orders and deliver your water gear worldwide (except certain Asian and remote regions)
• To provide customer support from our Honolulu-based team
• To improve our products and website functionality
• To send you important account/purchase updates (not marketing spam)
• To prevent fraud and ensure transaction security
• To comply with legal requirements

3. Data Sharing & Disclosure

We treat your information like precious cargo—only sharing when necessary:

• Payment Processors: We share payment details with Visa, MasterCard, JCB, and PayPal to complete transactions (they handle this data under their own privacy policies).
• Shipping Partners: Only the minimum required information to deliver your order.
• Legal Requirements: If required by law or to protect our business and customers.
• Service Providers: Trusted partners who help operate our website (under strict confidentiality agreements).

We never sell your personal information to third parties.

4. Data Storage & Security

Your data is protected with the same care we put into crafting our kayaks:

• All transactions use 256-bit SSL encryption—bank-level security
• Data is stored on secure servers with limited access
• Regular security audits to maintain protection
• Payment details are tokenized and never stored on our servers

While we implement robust security measures, no internet transmission is 100% secure. We recommend using strong passwords and protecting your login details.

5. Your Rights

You’re the captain of your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from non-essential communications
• Complaints: Contact us or your local data protection authority

To exercise these rights, email us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies—small data files that help us:

• Remember your preferences (like language or region)
• Analyze website traffic to improve performance
• Enable shopping cart functionality
• Prevent fraudulent activity

You can control cookies through your browser settings, though some features may not work properly without them.

7. International Data Transfers

As we serve customers globally (with some regional exceptions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not designed for children under 16. We do not knowingly collect data from children without parental consent.

9. Policy Updates

We may update this policy occasionally—like adjusting a kayak’s rudder to navigate changing waters. Significant changes will be notified via email or website notice.